It is no longer enough to simply provide quality healthcare; patients in today’s market are looking for convenience and value as well.
The key to growing your small practice is to find a way to provide top notch service while maintaining operational efficiency, a complicated request for some practices. The introduction of a patient portal can provide a multitude of benefits for not only your patient, but your staff as well.
Introducing the right technology into your practice can help streamline your workflow, improve healthcare service, enhance your patient’s experience, and revolutionize your medical practice.
Patient Portals Enhance the Quality of Patient Care
Your patient’s care and well-being are your number one priority. Many patient portals can help improve your patient’s knowledge of their healthcare by providing access to current medical information, including their health history, medications, upcoming appointments, and recent lab results.
Patient portals allow your patients the opportunity to take control of their own medical care. If they have a question about their recent blood pressure measurements, the directions or warnings of their medications, or they aren’t sure when their next appointment is scheduled for, the patient portal allows them immediate access to the information they need.
Access to a patient portal can also reduce stress for the patient, by allowing them to ask questions or view information when it’s convenient for them. They no longer have to be concerned with calling your office, waiting on hold to speak with someone, or leaving a message after office hours.
Communication and Customer Service are Improved Through a Patient Portal
Patient portals have proven to help improve customer service and enhance communication channels by allowing patients easier, more effective access to your staff.
Many patient portals provide the opportunity for patients to ask questions, request appointments, or confer with staff about medical or billing issues. This allows your patients to reach out to you at any time of day, while reducing your incoming phone calls. In addition, some patients may feel more at ease asking embarrassing or unorthodox questions through a patient portal than in person, allowing them to get the information they need in the privacy and comfort of their home.
Information exchanged through the patient portal is often more accurate and effective than phone calls or handwritten paperwork. With an email or chat exchange, there are fewer misunderstandings in what is being asked or what recommendations are being provided. When patients have the ability to update their information directly into the portal, the number of inaccuracies and typos is greatly reduced.
Small practices are sometimes forced to do more with less. Often, staff can be inundated with incoming calls and requests, causing them to be pulled in many directions at once. This multitasking means they can only give a percentage of their time and attention to any one patient at a time. When patients can submit requests through a patient portal for appointments, information, or concerns, it reduces the number of calls coming into your office and allows your staff to focus 100% on the patient in front of them.
A patient portal will allow your staff to organize and work through any patient needs in the most effective way possible. Incoming prescription refills, appointment requests, and lab results can all be filtered to the right staff member, who can complete them with their full attention, ensuring fewer errors or delays.
The best way to grow your practice is through referrals, and a great patient portal with easy to use social media integration and the ability to share information with friends and family can help encourage those referrals.
The use of a patient portal allows the physician and the patient to develop a deeper relationship. Patients too often feel like a number at the medical facility, and a patient portal can ensure they feel valued and empowered to contribute to their own care. Patient portals can improve communications between the practice and the patient and enhance the quality of their care by ensuring the patient is fully informed.